I. Acceptance of Terms of Use and Other Policies

All references to "you" or "your" mean any person that accesses, uses, or participates in the Jamzilla platform in any manner ("Users"). If you use the Platform on behalf of a studio, venue, or event business, you represent that you have authority to bind that entity, and "you" and "your" refer to that entity.

These Terms of Use ("Terms") govern your use of the Jamzilla consumer mobile application, websites at jamzilla.in, partner tools for listing jam rooms or hosting events, and related services (collectively, the "Platform"). The Platform is operated by Jamzilla ("we", "us", "our") in India.

Please read these Terms carefully before using the Platform. These Terms and our Privacy Policy constitute a legally binding agreement between you and Jamzilla. By creating an account, installing or using the app, listing a studio or event, or completing a booking, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

Privacy Policy. Our Privacy Policy explains how we collect and use information. It is incorporated into these Terms and is available at https://jamzilla.in/privacy.

Amendments. We may modify these Terms at any time by posting updated Terms at https://jamzilla.in/terms. Material changes may be notified in the app or by other reasonable means. Continued use after changes take effect constitutes acceptance. If you do not agree to revised Terms, you must stop using the Platform.

Per-event terms. For ticketed events, additional terms and conditions may be displayed on the relevant event page in the app ("Event Terms"). Where Event Terms are shown, they apply to that event in addition to these Terms. In case of conflict regarding a specific event, Event Terms prevail for that event to the extent of the conflict.

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II. Use of the Platform and Services

Account registration and eligibility

You may browse certain content without registering, but booking jam rooms, purchasing event tickets, or managing partner listings requires an account.

To register, you must provide accurate information such as your name, email address, and/or phone number, and maintain a secure password or use Google sign-in. You are responsible for all activity under your account and must notify us promptly of unauthorized access.

Use of the Platform is available only to individuals who can form legally binding contracts under applicable law. You must be at least 18 years old. We may suspend or terminate accounts that provide inaccurate information, violate these Terms, or create legal risk for you, other Users, or us.

Acceptable use

You agree not to misuse the Platform. Without limitation, you shall not:

• provide false, misleading, or unlawful listing, booking, or profile information;
• circumvent payments, fees, or booking controls (including holds, slot locks, or ticket inventory limits);
• resell, duplicate, or tamper with event tickets or QR codes except as expressly permitted;
• harass, abuse, or endanger other Users, partners, staff, or venue personnel;
• upload content you do not have rights to use, or content that is unlawful, defamatory, or infringing;
• attempt unauthorized access to accounts, systems, or data;
• use the Platform for fraud, money laundering, or any illegal purpose;
• interfere with studio operations, event entry, or Platform security.

We may remove content, cancel bookings, withhold payouts, or suspend access where we reasonably believe these Terms have been breached.

User content and listings

If you submit reviews, images, studio details, event descriptions, or other content ("User Content"), you grant Jamzilla a non-exclusive, worldwide, royalty-free licence to use, host, display, and distribute that content on the Platform for operating and promoting the service. You represent that you have all rights necessary to provide User Content and that it does not violate any law or third-party rights.

Jam Room Partners and Event Hosts are solely responsible for the accuracy and legality of their listings and Event Terms.

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III. Terms of Service — Marketplace Role

You acknowledge and agree that Jamzilla facilitates discovery, booking, and payment for jam rooms, rehearsal spaces, and live music events offered by independent third parties ("Service Providers"). Service Providers include Jam Room Partners (studio or jam room owners) and Event Hosts (event organizers). Jamzilla does not own or operate listed studios or events except as a technology platform.

Jamzilla:

• does not warrant the quality, safety, equipment condition, sound treatment, staffing, or fitness for purpose of any studio, venue, or event;
• does not endorse any Service Provider;
• is not liable for bodily injury, property damage, loss, or dissatisfaction arising from your use of a studio, attendance at an event, or acts or omissions of a Service Provider, except where liability cannot be excluded under applicable law;
• may update listings, availability, and pricing based on information supplied by Service Providers and is not responsible for errors or outdated information supplied by them.

If a Service Provider withdraws or materially changes an offering after you have paid but before fulfilment, the Service Provider is responsible for offering a reasonable alternative or refund in line with these Terms, Event Terms (for events), and applicable consumer law. We may assist in communication but are not the primary contracting party for the underlying studio session or live event experience.

You agree not to seek to impose liability on Jamzilla for actions or omissions of Service Providers beyond what these Terms and applicable law allow.

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IV. Bookings, Payments, and Fulfilment

Payments

All payments are processed through Razorpay or other authorized payment gateways. You agree to provide accurate payment information and authorize charges for the amounts shown at checkout. Jamzilla does not store your full card number or UPI PIN.

A jam room booking or event ticket order is confirmed only after successful payment and confirmation shown in the app (or communicated by us). Prices, taxes, convenience fees, discounts, and payable totals are displayed before you pay.

Jam room bookings

When you book a jam room or rehearsal space:

1. You select a studio, space, date, and available time slots.
2. A short hold may be placed on selected slots while you complete checkout (typically up to 5 minutes). If payment is not completed in time, the hold may expire and slots may become available to others.
3. Checkout may include a platform convenience fee based on the slot subtotal before any coupon: ₹20 (subtotal below ₹500), ₹30 (₹500 to ₹1,499), or ₹40 (₹1,500 and above), inclusive of applicable GST. Eligible promo codes may reduce the payable amount where shown at checkout.
4. After payment, you receive a confirmed booking in the app. Invoices may be available for download for a limited time.

Cancellation and rescheduling (jam rooms). You may cancel or reschedule an upcoming jam room booking through the app only until 2.5 hours before the start of your first booked slot, unless a different rule is shown at checkout or required by law. After that time, cancellation or rescheduling may not be available in the app.

Rescheduling is limited to dates within the next three calendar days (today, tomorrow, and the day after) from the date you reschedule. Rescheduling does not automatically issue a new payment if the slot value is unchanged; price differences may apply where shown.

Whether a refund is due depends on booking status, payment outcome, timing of cancellation, and applicable law. Platform convenience fees may be non-refundable except where required by law or expressly stated at checkout. Where a refund is due, it will be processed within 2–7 business days to your original payment method (actual credit to your bank or UPI account may take additional time depending on your payment provider).

Studio use. You agree to arrive on time, follow studio and venue rules, use equipment responsibly, maintain reasonable noise and safety standards, and comply with applicable laws. The studio experience is provided by the Jam Room Partner, not Jamzilla.

Reviews. After a completed jam session, you may submit a rating and optional review linked to your booking. Reviews must reflect your genuine experience. We may remove reviews that are abusive, fraudulent, unrelated to the booking, or violate these Terms.

Event ticket purchases

When you purchase tickets to a live music or related event:

1. You select an event, ticket tier, and quantity (subject to per-order limits shown on the event).
2. A short hold may be placed on ticket inventory while you complete checkout (typically up to 10 minutes). If payment is not completed in time, the hold may expire.
3. You may be asked to confirm booker name and email at checkout. Tickets are linked to your account.
4. After payment, tickets appear under My Bookings with QR codes for scanning at the venue gate. You must present valid QR code(s) in the app unless the Event Host specifies otherwise in Event Terms.

Event Terms. Each event may display Event Terms on its detail page (for example: ID requirements, age restrictions, no-refund rules, security checks, prohibited items, photography rights, postponement or cancellation policies). Event Terms are binding for that event in addition to these Terms.

Unless Event Terms or applicable law provide otherwise:

• tickets are for personal use and must not be resold or transferred in breach of Event Terms;
• purchase only through Jamzilla or authorized channels shown on the event page;
• no refund or replacement is guaranteed for purchaser no-show, late arrival, or change of mind once payment is successful;
• the Event Host and venue may refuse entry for safety, capacity, conduct, or ID/age reasons as stated in Event Terms, without obligation to refund where permitted by those terms and law;
• if an event is cancelled or materially postponed by the Event Host, refund or remedy will be handled per Event Terms and applicable consumer protection law; where a refund is due, it will be processed within 2–7 business days to your original payment method (bank/UPI credit timing may vary by provider).

Jamzilla is not the organizer of listed events unless expressly stated on the event page. Questions about event-specific rules should be directed to the Event Host using contact details on the listing where provided.

Partner obligations (Jam Room Partners and Event Hosts)

If you list a studio or event as a Service Provider, you additionally agree that:

• all listing information (pricing, availability, amenities, images, capacity, age restrictions, and Event Terms) is accurate and kept current;
• you have legal authority to offer the space or event and to accept bookings;
• you will honour confirmed bookings and communicate promptly about changes, closures, or cancellations;
• you will maintain a safe, lawful environment and comply with local regulations, licences, and tax obligations;
• you will not solicit off-platform payments to circumvent Platform fees where bookings originate on Jamzilla;
• you will use customer data only to fulfil bookings and as described in our Privacy Policy;
• for events, you are responsible for gate operations, QR validation, crowd management, and implementing your published Event Terms;
• if you cancel a jam room booking or event, you will support appropriate customer refunds or remedies as required by these Terms, your Event Terms, and applicable law, including cooperation so that eligible refunds are processed within 2–7 business days.

We may notify you by email or partner tools when a booking is made. Settlement for eligible jam room bookings may be processed on a periodic payout cycle; settlement reports may be made available through partner tools. Specific commission rates and payout timelines are communicated in partner onboarding or payout statements.

We may delist, withhold settlement, or terminate partner access for breach, fraud, repeated complaints, or legal risk.

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V. Access to the Platform, Accuracy, and Security

We endeavour to keep the Platform available but do not guarantee uninterrupted, error-free, or secure access. Maintenance, upgrades, network issues, or third-party outages may cause delays.

Listing information depends on Service Providers and may contain errors or become outdated. Holds and slot availability are time-sensitive; another User may book the same slot if a hold expires before payment.

You are responsible for internet connectivity, device compatibility, and keeping your account credentials confidential. We are not liable for losses arising from unauthorized account use where you failed to safeguard credentials.

VI. Support and Disputes Between Users and Service Providers

You may raise support tickets in the app for booking, payment, account, or related issues. We will use reasonable efforts to help resolve Platform-related problems.

Disputes about studio quality, equipment, event production, venue access, or on-site experience are primarily between you and the relevant Service Provider. We may facilitate communication but are not obliged to adjudicate every dispute.

VII. Disclaimers

The Platform and all listings are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Jamzilla disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Live events and jam sessions involve inherent risks. You attend and use studios at your own risk. Service Providers—not Jamzilla—are responsible for their premises, staff, equipment, and event operations, except where applicable law provides otherwise.

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including fraud or liability for death or personal injury caused by negligence where such exclusion is prohibited.

VIII. Limitation of Liability

To the maximum extent permitted by applicable law, Jamzilla shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the Platform, any studio session, or any event.

Our total aggregate liability for any claim relating to the Platform shall not exceed the greater of: (a) the amount you paid to Jamzilla for the specific booking giving rise to the claim in the three (3) months before the claim; or (b) such higher amount as mandatory applicable law requires.

Service Providers are not agents or employees of Jamzilla. No partnership, joint venture, or employment relationship is created by listing or booking through the Platform.

IX. Indemnity

You agree to indemnify and hold harmless Jamzilla and its officers, directors, and representatives from claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your User Content, your listings, your Event Terms, your conduct at a studio or event, or violation of applicable law—except to the extent caused by our gross negligence or wilful misconduct.

X. Suspension and Termination

We may suspend or terminate your access to the Platform at any time if we reasonably believe you have breached these Terms, created legal or security risk, or as required by law. You may stop using the Platform at any time.

Provisions that by nature should survive termination (including payment obligations, disclaimers, limitation of liability, indemnity, and governing law) will survive.

XI. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Courts in Bengaluru, Karnataka shall have exclusive jurisdiction, subject to any mandatory consumer protection rights or forum available to you under applicable law.

XII. Account Deletion

You may delete your consumer account at any time as described in our Privacy Policy and at https://jamzilla.in/delete-account.

In the app: go to Profile → Delete account while signed in. Deletion is permanent.

By email: contact info@jamzilla.in from your registered email if you cannot use the app.

After deletion, your profile and sign-in credentials are removed. Certain booking, payment, and invoice records may be anonymized and retained where required by law, as explained in our Privacy Policy. Deleting your account does not automatically cancel upcoming paid jam room bookings or event tickets; contact support before deletion if you need help with active bookings.

Jam Room Partners and Event Hosts with active listings should contact us before deleting an account tied to partner operations.

XIII. Contact

Questions about these Terms: